Controls which submissions are treated as spam. A submission treated as spam is quarantined: it is stored with the Spam status and is not validated, sent to workflow or delivered to any integration until someone reviews it.
The settings are in the Spam section of a form’s Settings. They apply to saves as well as submissions.
Expression
An expression that is evaluated against each submission. If it evaluates to true, the submission is treated as spam. Use Tag Names to refer to answers, for example:
'<<Subject>>' == 'SEO services'
IP List
A comma separated list of IP addresses. A submission from one of these addresses is treated as spam. Enter each address in full - ranges are not supported.
Useragent List
A comma separated list of Useragent strings. A submission from a browser or client that sends one of these strings is treated as spam. Enter each string in full, exactly as it is recorded against a document - a partial string will not match.
Submission Threshold
The volume at which spam mode is turned on automatically.
FormsByAir checks this regularly. If the threshold has been exceeded, the form’s Submission Mode is changed to Spam and an email with the subject Spam Mode Activated is sent to the account’s notification email address, or to the account’s Administrators if no address is set.
Spam mode
When a form’s Submission Mode is Spam, every submission is quarantined, whether or not it matches the settings above. The form’s Settings show a warning while spam mode is active.
Spam mode stays on until you change Submission Mode back to Normal. Submissions received while it was on remain quarantined until they are reviewed.
Reviewing quarantined submissions
Quarantined submissions are listed under Documents > Spam. Open a document to check it, then either:
- Revalidate it, which puts it back through validation and on to workflow or delivery as a normal submission, or
- Delete it, which removes its data immediately. A deleted Spam document cannot be restored
A document that was only saved, not submitted, returns to Saved by itself once its attachments have passed the malware scan.
A submission is also given the Spam status if one of its attachments fails the malware scan.